Courtyard Cluj-Napoca Downtown
Avram Iancu No. 23-25, 400083 Kluż-Napoka, Rumunia
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Krótkie informacje
Zameldowanie od: | 15:00 |
|---|---|
Wymeldowanie do: | 12:00 |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
Wi-Fi
Parking
Klimatyzacja
Transfer na lotnisko
Centrum fitness
Recepcja całodobowa
Więcej na temat: Courtyard Cluj-Napoca Downtown
Courtyard Cluj-Napoca Downtown
Obiekt Courtyard by Marriott Cluj - Napoca Downtown położony jest w znakomitej lokalizacji w centrum miejscowości Kluż-Napoka i oferuje klimatyzowane pokoje, centrum fitness, bezpłatne Wi-Fi oraz wspólny salon. Oferta obiektu obejmuje obsługę pokoju.
Oceny i opinie
Czystość5,0
Lokalizacja5,0
Obsługa4,6
Pokoje5,0
Wartość4,1
Wygodny sen4,4
Opinie podróżnych
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Polecane przez podróżnych
Para
CA
Komentarz: 24 kwi 2025
Pobyt: kwi 2025
Best breakfast
The hotel is spotless , even it was opened more than one year ago. The roims looked like we were the first guests. Since 2014, i stayed in different Marriorr hotels and I am a Titanium member for the last 4 years. The breakfast is the one of the best and very diverse, including local delicacies. I realky recommand it and I will go back for sure.
Goście biznesowi
Komentarz: 12 kwi 2025
Pobyt: kwi 2025
Great hotel
A very nice hotel close to the city center, friendly staff an extensive breakfast.
Rooms a spacious, luxe and modern.
I really enjoyed the stay and will go back next time when I’m in Cluj.
The road in front can be a bit busy in the morning, Take that in account when leaving for the airport.
Rooms a spacious, luxe and modern.
I really enjoyed the stay and will go back next time when I’m in Cluj.
The road in front can be a bit busy in the morning, Take that in account when leaving for the airport.
Goście indywidualni
IL
Komentarz: 27 mar 2025
Pobyt: gru 2024
best hotel in Cluj
I've stayed a few times at this hotel ever since it opened, i think is the best hotel in town, far surpassing both Hiltons where I've stayed several times. Best location, great customer service, parking available in the underground garage, food at the restaurant is a bit expensive but very good, coffee was super expensive, you can walk to many coffee shops and get your java at a fraction of the price
Para
Komentarz: 5 sty 2025
When we arrived, the mirror was already broken. We came from the airport for new years night and were exhausted. I didn’t notice this until 30 minutes after check in. Just as I was about to unpack to take a shower (the bathroom comes before the bed so I didn’t notice on time), I saw the broken mirror. My partner was outside smoking and came to our room since I messaged him we need to report this to the front desk. We did and he said he will see what he can do. Fine, we ask for a new room and got it. We finished showering only to quickly have to put our clothes on. My hair not even fully dry, to hear the fire alarm go off. This was at 23:00. I wanted to get ready for the evening and go in the city so this was delayed. By the time they announced that it was a false alarm, we were with all our bags outside and I was just praying to god I would not catch a cold. The false alarm was caused by someone who was smoking indoors at the event held downstairs… Absurd. THIS IS NOT HOW YOU START NEW YEAR. Back to our room I had less than 30 minutes left to get ready. We were late to the city and had missed the big countdown. Upon checkout we mentioned those things to another employee from the front desk. The girl was friendly and realised that it wasn’t our fault and tried her best to sort something out with her manager but to no result. The manager made sure we paid for a mirror that we didn’t damage. He simply doesn’t care and is more concerned with his money than clients… We also mentioned how the hotel room was freezing with airconditioning after the shower. Yet in the morning felt like the Sahara desert. Our throats were dry from all the heating that we had to open the window. The spare room we were given last minute was supposed to be a “street view” per the guy who checked us in… It was a view of the cemetery. Despite the girl at the checkout being friendly she kept insisting I didn’t pay. I kept showing proof that I did on trip.com. She understood after not budging a few times that I’m not paying extra and my card had indeed been charged. All in all, a very bad experience. Ended up paying 100€ for the mirror and normally this was “discounted” for mentioning it??? What about not letting an innocent customer pay to begin with? Very disappointing start of the new year and would stay far away unless you like disorganised hotels and a stressful environment instead of a relaxing getaway… Not recommended at all!
Goście indywidualni
Komentarz: 2 sty 2025
Pobyt: sty 2025
Disappointed on the basic service
A new, clean hotel with staff who still have a lot to learn about hospitality. Room clean, bed exceptional, quality of sleep very good. Instead, modest service at best. They charge you 5 euros to bring a 3.5 euro coffee to your room. They have instant coffee in the room, something that should be banned in a Marriott hotel, and the tea, effectively the worst and cheapest in the country. I find it unacceptable to scrimp on a poor cup of tea, effectively undrinkable, when they have a quality tea for breakfast. And which, if you want to pay for it separately from breakfast, costs twice as much as a coffee, which I think is an aberration. Small details matter enormously. They ruin their brand on simple, cheap things. And I asked the reception to give me a packet of quality tea, and they told me to buy from the bar, which was closed anyway. That's pathetic! Also, if you want to make a reservation through reception, they told you a price, and they invoice you a different one. So, do not trust them on the phone.
Odpowiedź hotelu
Komentarz: 10 stycznia
Dear Liliana,
Thank you for taking the time to share your feedback. We sincerely appreciate your kind words about the cleanliness of our hotel, the quality of the room, and the exceptional comfort of the bed.
However, we are truly sorry to hear that certain aspects of your stay did not meet your expectations. We understand that small details, such as the quality of tea and coffee, can make a significant impact on the overall guest experience. Since the opening we received only positive feedback about the tea from the room. Please, rest assured that your comments have been shared with our management team, and we will review our in-room beverage offerings and room service pricing to ensure they align with the quality and value our guests expect.
We also regret any miscommunication you experienced with our reception team regarding tea availability and reservation pricing. This is not the standard of service we strive to provide, and we will be addressing these issues with our staff to prevent such situations in the future.
Your feedback is invaluable in helping us identify areas for improvement, and we hope you will give us another chance to deliver the seamless and exceptional experience you deserve.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Spatari Maria
Front Office Manager
Thank you for taking the time to share your feedback. We sincerely appreciate your kind words about the cleanliness of our hotel, the quality of the room, and the exceptional comfort of the bed.
However, we are truly sorry to hear that certain aspects of your stay did not meet your expectations. We understand that small details, such as the quality of tea and coffee, can make a significant impact on the overall guest experience. Since the opening we received only positive feedback about the tea from the room. Please, rest assured that your comments have been shared with our management team, and we will review our in-room beverage offerings and room service pricing to ensure they align with the quality and value our guests expect.
We also regret any miscommunication you experienced with our reception team regarding tea availability and reservation pricing. This is not the standard of service we strive to provide, and we will be addressing these issues with our staff to prevent such situations in the future.
Your feedback is invaluable in helping us identify areas for improvement, and we hope you will give us another chance to deliver the seamless and exceptional experience you deserve.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Spatari Maria
Front Office Manager
Wyjątkowa lokalizacja
Avram Iancu No. 23-25, 400083 Kluż-Napoka, Rumunia|0,96 km od centrum miasta
Lotniskow promieniu 7,12 km
7,12 km
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
12:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Aby dowiedzieć się więcej o dostawianiu dodatkowych łóżek, skontaktuj się z hotelem.
Aby dowiedzieć się więcej o dostawianiu łóżeczka, skontaktuj się z hotelem.
W momencie zameldowania wymagane jest okazanie ważnego dowodu tożsamości ze zdjęciem oraz karty kredytowej. Życzenia specjalne zostaną zrealizowane w zależności od dostępności, a ich realizacja może podlegać dodatkowej opłacie. Goście poniżej 18. roku życia mogą zameldować się wyłącznie z rodzicem lub oficjalnym opiekunem.
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