Concert Square Apartments By Happy Days
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Krótkie informacje
Zameldowanie od | 15:00 |
|---|---|
Wymeldowanie do | 11:00 |
Śniadanie | Śniadanie dostępne |
Zwierzęta domowe | Zwierzęta domowe nie są akceptowane |
Dzieci | Ten hotel przyjmuje dzieci |
Udogodnienia
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Parking
Klimatyzacja
Recepcja całodobowa
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Więcej na temat: Concert Square Apartments By Happy Days
Concert Square Apartments By Happy Days
Obiekt Concert Square Apartments By Happy Days położony jest w centrum miejscowości Liverpool i oferuje różne opcje zakwaterowania, które są klimatyzowane.
Oceny i opinie
Czystość3,0
Lokalizacja3,0
Obsługa2,0
Pokoje2,5
Wartość3,0
Wygodny sen2,5
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Podróżujący w grupie
Komentarz: 25 lut 2025
Pobyt: lut 2025
AVOID HAPPY DAYS APARTMENTS !!
21/2/2025 - Currently just got back from a hen weekend at Wood street apartments Concert Square Liverpool.
All I can say is AVOID AT ALL COSTS.
The promise of a Luxury apartment fell well short of expectation.
Too many things wrong to list, and to be quite honest I want to forget the experience. IT WAS TRULY AWFUL !!!!!!!
All I can say is AVOID AT ALL COSTS.
The promise of a Luxury apartment fell well short of expectation.
Too many things wrong to list, and to be quite honest I want to forget the experience. IT WAS TRULY AWFUL !!!!!!!
Podróżujący w grupie
Komentarz: 10 sty 2025
Pobyt: gru 2024
Deposit took 30 days to get back
Avoid these apartments if you can.. .group of us booked 2 apartments...firstly we had to go to a different location to pay a deposit.. they wanted £100 per person...there were 10 of us and I refused to pay £1000 deposit so they reduced it to £500. ..I told them it was my Christmas money so I hope I get it back soon...the receptionist said 2/3 days...turns out I didn't get it back for another 30 days as I had used a Revolut card...no mention of this when I paid ,so didn't get my deposit back until January...absolute disgrace....when I kept phoning about it I got nowhere..I told them I needed it for Christmas but they weren't interested...the apartments were ok not somewhere I'd go with family but ok for a group of girls... I'll never book with these again...
Para
Komentarz: 15 gru 2024
Potential to be a really lovely apartment, but very tired, in dire need of TLC. Door handle fell off, kitchen tap broken, damaged cupboards, worktops and flooring. A great location if you're there for nightlife, not so much for a quiet couples weekend. Bring earplugs!
Podróżujący w grupie
Komentarz: 9 gru 2024
Pobyt: gru 2024
DO NOT BOOK HERE!!!!
No one was there when we arrived to let us in. I rang the number and messaged several times to try and get hold of someone but no one was answering. The weather was awful, so we were stood in the pouring down rain. A stranger passed us and actually informed us we had to go to a different location to get the code. This was not communicated to me, if it wasn't for that person then God knows how long we would have stayed there for. When we finally got into the room, the window had been left open (baring in mind it was in a middle of a storm) so the room was absolutely freezing and soaking. The heating was then broke so we actually had to leave the room to get warm. I also understand that the location is in the middle of a busy area, completely get that and we knew this when booking, but the noise at night is absolutely terrible. I didn't get to sleep until 6am when all the music has stopped. I probably wouldn't book this unless I was a stag or hen do group and wouldn't be getting in till very late at night. But for over £400 and apartment, we were so disappointed and just a waste of our money to be completely honest.
Odpowiedź hotelu
Komentarz: 8 stycznia
Dear Guest,
Thank you for taking the time to provide feedback. We sincerely apologise for the inconvenience you experienced during your stay. Your experience is not the standard we strive to uphold, and we deeply regret the issues you faced upon arrival.
We understand how frustrating it must have been to arrive and not be able to get in right away, especially in such difficult weather conditions. Communication about where to pick up the access code is something we clearly failed at, and for that, we truly apologise. We also regret that the heating and room conditions didn’t meet your expectations and made your stay less comfortable than it should have been.
We are also sorry to hear that the noise from the area disturbed your rest, although we do try to highlight the busy nature of the location in advance. We understand that this situation led to a disappointing stay and we sincerely appreciate you bringing these issues to our attention.
Your concerns are being looked into, and we will work hard to ensure better communication and maintenance in the future. If you wish to discuss any further details or possible compensation for your experience, please don’t hesitate to reach out to us.
Thank you again for your feedback, and we hope we can make it right for you in the future.
Best regards,
Thank you for taking the time to provide feedback. We sincerely apologise for the inconvenience you experienced during your stay. Your experience is not the standard we strive to uphold, and we deeply regret the issues you faced upon arrival.
We understand how frustrating it must have been to arrive and not be able to get in right away, especially in such difficult weather conditions. Communication about where to pick up the access code is something we clearly failed at, and for that, we truly apologise. We also regret that the heating and room conditions didn’t meet your expectations and made your stay less comfortable than it should have been.
We are also sorry to hear that the noise from the area disturbed your rest, although we do try to highlight the busy nature of the location in advance. We understand that this situation led to a disappointing stay and we sincerely appreciate you bringing these issues to our attention.
Your concerns are being looked into, and we will work hard to ensure better communication and maintenance in the future. If you wish to discuss any further details or possible compensation for your experience, please don’t hesitate to reach out to us.
Thank you again for your feedback, and we hope we can make it right for you in the future.
Best regards,
Podróżujący w grupie
Komentarz: 5 gru 2024
Pobyt: lis 2024
AVOID!
AVOID! Unfortunately had to rate 1 star even tho I would give it a zero! Paid a £250 deposit (not sure why taken before stay) but hey. Arrived to find a random sock over the fire alarm. Pic taken on arrival as proof. Chased up the deposit back after nearly 3 weeks of not hearing anything to be told it's not refundable as the sock over the fire alarm was illegal and the room smelt of smoke even tho we are a group of non smokers. Disgusting customer service! Maybe if the place had been cleaned before arrival the sock would have been noticed. So not only taken the money no email was sent to confirm. Small claims court coming your way. DO NOT give them your money!
Odpowiedź hotelu
Komentarz: 8 stycznia
Dear Guest,
We are truly sorry to hear about your disappointing experience and apologise for the issues you encountered during your stay. This is certainly not the level of service we strive to offer, and we appreciate you bringing these concerns to our attention.
First and foremost, we apologise for the condition of the apartment upon your arrival. A sock over the fire alarm is absolutely unacceptable and should have been noticed and removed during the cleaning process. We will review our cleaning procedures and make sure this is addressed immediately to prevent any future occurrences.
Regarding the deposit, we understand your frustration. We typically withhold the deposit if any damage or breach of policy occurs, but it’s clear there was a misunderstanding here. We would like to assure you that this situation is being investigated thoroughly. If you believe there was an error in the handling of your deposit, we encourage you to contact us directly so we can resolve the matter as swiftly as possible.
Once again, we apologise for your experience, and we truly value your feedback. Please don’t hesitate to reach out if you wish to discuss this further.
Best regards,
We are truly sorry to hear about your disappointing experience and apologise for the issues you encountered during your stay. This is certainly not the level of service we strive to offer, and we appreciate you bringing these concerns to our attention.
First and foremost, we apologise for the condition of the apartment upon your arrival. A sock over the fire alarm is absolutely unacceptable and should have been noticed and removed during the cleaning process. We will review our cleaning procedures and make sure this is addressed immediately to prevent any future occurrences.
Regarding the deposit, we understand your frustration. We typically withhold the deposit if any damage or breach of policy occurs, but it’s clear there was a misunderstanding here. We would like to assure you that this situation is being investigated thoroughly. If you believe there was an error in the handling of your deposit, we encourage you to contact us directly so we can resolve the matter as swiftly as possible.
Once again, we apologise for your experience, and we truly value your feedback. Please don’t hesitate to reach out if you wish to discuss this further.
Best regards,
Lokalizacja
47 Wood Street, L1 4AL Liverpool, Wielka Brytania|0,14 km od Total Recall
Atrakcje: 10w promieniu 1,03 km
0,14 km
0,95 km
0,93 km
Transportw promieniu 0,78 km
0,11 km
0,48 km
0,78 km
Lotniskow promieniu 11,22 km
11,22 km
Zameldowanie i wymeldowanie
Zameldowanie od:
15:00
Wymeldowanie do:
11:00
Przydatne informacje
Ten hotel przyjmuje dzieci
Zwierzęta domowe nie są akceptowane
Śniadanie dostępne
Opcje śniadaniowe
Śniadanie angielskie
Cena śniadania
Skontaktuj się z hotelem, żeby uzyskać informacje o cenach
A damage deposit of GBP 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Hotel akceptuje następujące formy płatności: 
Concert Square Apartments By Happy Days: częste pytania
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